Frequently Asked Questions

Standard shipping typically takes 7-14 business days for U.S. customers and 10-21 business days for European customers. We offer free shipping on orders over $200. Express shipping options are available at checkout.

We offer a 30-day return policy for unused items in original condition. If you’re not completely satisfied with your purchase, contact us within 30 days for a full refund or exchange. Return shipping costs are covered for defective items.

Absolutely! Fair trade is at the heart of everything we do. We ensure artisans receive fair wages, work in safe conditions, and have access to sustainable livelihoods. We also provide advance payments to help artisans purchase materials and invest in their craft.

Yes! We love working on custom orders. Contact us through our contact form with details about what you’re looking for, and we’ll connect you with our artisans to create something unique just for you.

To keep your beaded jewelry looking beautiful: avoid water and moisture, store in a cool dry place, clean gently with a soft cloth, and avoid harsh chemicals or perfumes. With proper care, your pieces will last for years.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and 100% secure.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or import taxes.